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How to Add, Copy, and Delete a Folder

 

Folders are used to organize and group pages. You can also create hierarchies of folders and pages. You can rename, copy, add restrictions, make the folder hidden, and enable disable folder content page.

 

Note: Folders that are empty or have no published content, will not be visible to end-users.

In this article, you will learn

 

Other settings for the folder management

Here's how to add a folder in the knowledge base:

Step 1: On your ProProfs Knowledge Base dashboard, go to + Add New >> Folder.

 

Add a new folder

 

Step 2: Enter a name for the folder, and click outside of the text input to save the folder name.

 

Here's how to copy a folder in the knowledge base:

Step 1: Right-click over the folder name and click on Copy Folder.

 

Copy a Folder

 

Step 2: Provide the folder name and select the help site where you want to copy the folder. Click on Save.

 

Provide the folder name and select the help site.

 

Here's how to delete a folder in the knowledge base:

Step 1: Right-click over the folder name and click on Delete.

 

Delete a folder

 

A confirmation message will appear that you must confirm that you want to delete the folder. Click on Yes.

 

Rename a Folder

You can rename the folder any time by right-clicking and selecting Rename. Enter the name and click outside of the text input to save the folder name.

 

Rename a folder

 

Folder Content Page

You can enable or disable the folder content page. The folder content page displays the list of pages inside the folders. By default folder content page is always enabled, you disable the same by right-clicking on the folder name and select Folder Content Page. Select disable and click on Save.

 

Disable Folder Content Page

 

Expand/Collapse Menu

By default, the folder should be collapsed, if you set the folder open by default after page loading, click on Expanded Menu.

Expand and Collapse Folder

If the folder is open and you want to close the folder by default after loading then right-click on the folder and select Collapse Menu.

 

Make a Folder Hidden

This allows you to hide the folder and all the items inside the folder. Only logged-in users will see hidden folders. To make a folder hidden, right-click on a folder then click Make Hidden.

 

Make a Folder Hidden

If you want to make the hidden folder visible, simply right-click on the folder name and click on Make Visible.