Authors

 

The author reports offer insights into your authors' activities. It contains reports related to their contribution and logins.

 

Here's how to access the author reports:

 

Log in to your knowledge base admin account and navigate to the "Reports" tab. Select "Authors" from the vertical menu.

 

Author Reports

 

 Contribution: The report provides data for the authors' activities such as the number of articles created, total 'Up Votes' and 'Down Votes' received, number of reads on their articles, etc. You can download this data by clicking the download button.

 

Author contribution

 

 Logins: The report lists all the authors in order of their most recent logins, so you can see which authors are active.

 

Author Log in information

 

You can click on the "Time" icon under the "Timesheet" column to access the timesheet of an author and check the timings of their logins and logouts for the last 30 days.

 

Timesheet of an author

 

Note: If a user logs in but directly closes the tab instead of logging out, no log out time and total hours will be recorded.

 

Here's how you can analyze your Knowledge Base Reports

 

 

 

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