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Content Restrictions

You can add conditions at the content level and choose to display or hide certain content fragments, from your customers or employees, in your help-site.

  • Show or hide content fragments from employees or customers - You can create your own conditional logic to hide certain content fragments from specific employees, stakeholders or customer.

You can use the following conditional logic rules to hide content from certain users based on the devices they are using, the output format, the site language and many more. 

Media output

You can hide or show particular content fragments depending on whether your page is viewed as a PDF or Webpage. 

  • On the WYSIWYG editor, click on Conditional Content.

 

  • Select the media output as either PDF or Webpage, depending on what output format you want the content to be hidden for.

 

  • The conditional rule will appear on the WYSIWYG editor. Now, copy-paste the content (you want to hide) in between the tags as shown in the image below. Here, we have kept the H2 in between the tags to hide it when the page is viewed as a PDF. 

Viewing Device

You can restrict specific content from being viewed on your help site based on the devices of users. 

  • On the WYSIWYG editor, click on Conditional Content.

 

  • Select “Viewing Device” and choose the device to add the restriction. 

 

 

  • The conditional rule will appear on the WYSIWYG editor. Now, copy-paste the content (you want to hide) in between the tags as shown in the image below. Here, we have kept the H2 in between the tags to hide it when the page is viewed on a tablet. 

Site Language

You can restrict specific content from being viewed on your help site based on its language.

  • On the WYSIWYG editor, click on Conditional Content.

 

  • Select “Site Language” and choose the language for which you want to set restrictions. 

 

  • The conditional rule will appear on the WYSIWYG editor. Now, copy-paste the content (you want to hide) in between the tags as shown in the image below. Here, we have kept the H2 in between the tags to hide it when the page is viewed in Spanish. 

URL Parameter

You can use URL parameters to hide or show certain folders in you help site. These parameters help you to determine which content to show to which customers. 

  • On the WYSIWYG editor, click on Conditional Content.

 

  • Select “URL parameter” and add the parameter.

 

  • The conditional rule will appear on the WYSIWYG editor. Now, copy-paste the content (you want to hide) in between the tags as shown in the image below. Here, we have kept the H2 in between the tags to hide it when the page is viewed within the prescribed URL.

 

SSO Parameter

Similar to a URL parameter, you can pass an SSO parameter to your help site. When customers login to your site, an SSO parameter is instantly sent to ProProfs. Based on it, certain content fragments in your help site are either shown or hidden from your customers. 

  • On the WYSIWYG editor, click on Conditional Content.

 

  • Select “SSO parameter” and  add the parameter.

 

  • The conditional rule will appear on the WYSIWYG editor. Now, copy-paste the content (you want to hide) in between the tags as shown in the image below. Here, we have kept the H2 in between the tags to hide it when the page is viewed within the prescribed SSO parameter.

User Role

You can restrict specific content from being viewed on your help site based user roles .

  • On the WYSIWYG editor, click on Conditional Content.

 

  • Select “User Role” and choose the role of the user.

 

  • The conditional rule will appear on the WYSIWYG editor. Now, copy-paste the content (you want to hide) in between the tags as shown in the image below. Here, we have kept the H2 in between the tags to hide it when the page is viewed by a user whose role is of a Contributor.

Contextual Help

You can show or hide content based on if the page is being viewed as a Lightbox or Pop-up.

  • On the WYSIWYG editor, click on Conditional Content.

 

  • Select Contextual Help and choose either Lightbox or Pop-up.

 

  • The conditional rule will appear on the WYSIWYG editor. Now, copy-paste the content (you want to hide) in between the tags as shown in the image below. Here, we have kept the H2 in between the tags to hide it when the content is viewed as a Lightbox.

Created On

You can restrict users from editing or viewing the content based on the date on which the content was created. You can set the restriction for the following conditional rules: 

  • Created on date is the specified date 
  • Created on date is not  the specified date
  • Created on date is before the specified date
  • Created on date is after the specified date

Last Modified 

You can restrict users from editing or viewing the content based on the date on which the content was last modified. You can set the restriction for the following conditional rules: 

  • Last modified date is the specified date 
  • Last modified date is not  the specified date
  • Last modified date is before the specified date
  • Last modified date is after the specified date

Page Status

You can show or hide content based on the current status of a page, whether it is published or saved as draft.  

  • On the WYSIWYG editor, click on Conditional Content.

 

  • Select Page Status as either published or draft. 

 

  • The conditional rule will appear on the WYSIWYG editor. Now, copy-paste the content (you want to hide) in between the tags as shown in the image below. Here, we have kept the H2 in between the tags to hide it when the status of the page is published.