Knowledge Base Help Center ››
Content Management
››How to Copy a Folder Within and Across Knowledge-Bases

How to Copy a Folder Within and Across Knowledge-Bases

You can copy a folder within the current knowledge-base as well as to different knowledge-bases.

Here's how to copy a folder within current Knowledge-base:

Step 1: Log into your account. Select the folder to copy, and click the 'context menu' icon.

Step 2: Click "Copy Folder" from the context menu.

Step 3: A pop will appear, edit the name of the folder accordingly. Click "Save" to copy the folder.

Step 4: You will get a confirmation message. Click "OK" to complete the process.

Here's how the copied folder appears in the current Knowledge-base:

To copy a folder to different Knowledge-base follow Step 1 and Step 2, and jump to the below steps to complete the procedure:

Step 3: A pop will appear, edit the name of the folder accordingly. Click 'drop-down menu' icon and select a site. Click "Save" to copy the folder to the selected site.

Step 4: You will get a confirmation message. Click "OK" to complete the process.

Here's how the copied folder will appear in chosen Knowledge-base: