The feedback feature allows your end users (readers) to rate whether a page was helpful. End users can also submit a comment that will be automatically emailed to addresses you define.
You can collect feedback on a per-page basis. To collect feedback for a page, do the following:
Then when you log out, the feedback widget will automatically appear on the bottom of the page for your end users. When you are logged in, you will NOT see the feedback widget.
Regular - This is how the feedback widget appears by default
Clicked "Yes" - Once the end user (reader) clicks Yes the feedback is immediately stored. Then a box will appear for the end user to type in comments and optionally enter their email (you can make this required). If the end user submits comments, the comments will be instantly emailed to emails you defined in the admin setup.
Clicked "No" - Once the end user (reader) clicks No the feedback is immediately stored. Then a box will appear for the end user to select reasons, type in comments, and optionally enter their email (you can make this required). If the end user submits comments, the comments will be instantly emailed to the emails you defined in the admin setup.
Comments submitted - If the user enters comments and clicks Send or No thanks, this message will appear.
Notes:
You can change the style of the text used for the feedback.
Tip* You can add CCS class as shown in the examples below:
You can set up the system to email you and a defined list of recipients, when a user submits a comment from the feedback widget.
From: Notifications
To: johndoe@yahoo.com, janedoe@yahoo.com
Sent: Tuesday, September 20, 2011 9:06 AM
Other important info:
To turn on notifications of when end users submit comments, do the following:
By default a end user (reader) can submit comments anonymously without providing any contact information. If you do not want anonymous feedback you can require the end user to enter in their email before being able to submit the feedback. The end user can still rate if the page was helpful but will not be able to submit any comments without providing their email.
Now when your end users enter comments they will be required to enter in their email address before submitting.
When working in ProProfs , you can see a central view of all feedback on the All Pages view.
When viewing a page, you will find a tally of positive and negative feedback at the right-hand corner of the toolbar. If you are not collecting feedback, then nothing will display here.
You can reset the feedback counts to zero at any time by clicking the reset link. This will reset the count back to zero for both good and bad reviews.
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ProProfs Survey Maker Integration
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