How to Add, Edit, and Delete a User in the Knowledge Base
Step 1: From your ProProfs Knowledge Base dashboard, go to Settings >> User.
Step 2: Click + New User.
Step 3: Fill the required details and click Create at the bottom of the form. The user has been added.
Step 3.1: Alternatively, you can upload users in bulk using a Microsoft Excel file.
Step 3.2: To upload users:
- Download the sample Excel file and add users according to the format.
- Browse the file for uploading.
- Upload the file so that the users are added.
Step 1: Under Users, click on a username to edit the details of that user.
Step 2: You can now edit the details such as user credentials, their role, language, time zone, and more.
Step 3: Scroll down to the bottom and you'll find the option to change the password as well. As a user, you can reset your password here. As an admin, you can reset the password for other users as well. Once you're done, save.
Step 1: Under Users, click on the delete icon of the user you want to delete.