How to Import Data From Zendesk to ProProfs Knowledge Base

 

ProProfs Knowledge Base is a comprehensive software product to develop a rich online knowledge platform comprising an online knowledge base, user manuals, documentation, & more.

 

Its underlying technology lets you smoothly migrate data from Zendesk to the ProProfs Knowledge Base.

 

The easy importing of data allows you to:

 

  • Develop an enriching knowledge base by migrating the help articles from your Zendesk Account as they are

  • Leverage the features of ProProfs Knowledge Base in creating, launching & organizing help articles

 

Below is an overview of how imported articles from Zendesk will show up in your ProProfs Knowledge Base account:

 

Imported Data from Zendesk

 

Here’s how you can import articles from Zendesk:

 

Step 1: In your ProProfs Knowledge Base account,

 

  • Navigate to Settings >> Import Files

  • Click ‘Import From Zendesk.’ A popup window opens.

 

Import Articles in ProProfs

 

Here you will find three fields.

 

  • Zendesk Subdomain: This is your Zendesk help site domain. For example, https://yoursubdomain.zendesk.com.

  • Email: This is the email address associated with your Zendesk account

  • API token: You can find the Token in the Zendesk settings, as explained below in detail.

 

Importing Zendesk articles into ProProfs Knowledge Base

 

Step 2: Log in to your Zendesk account and follow the steps below to gather details to enter into your ProProfs Knowledge Base account,

 

  • On the left panel, navigate to Admin >> Channels

  • Click ‘API.

 

Navigating to API

 

Step 3:

  • Enable Token Access

 

Enabling Token Access

 

  • Click Add API Token

 

Adding API Token

 

  • Enter the API token description and copy the API token as mentioned. Click Save.

 

Creating a new API token in Zendesk

 

Step 4: Return to your ProProfs Knowledge Base account,

 

  • Enter the following details in the popup window:

 

Importing Zendesk Articles

 

  • Click ‘Next.’ On the next page, you will see a list of articles associated with your Zendesk account.

 

Zendesk articles to be imported

 

  • Click Import to add your article to your ProProfs Knowledge Base account. Once done, you will see the following message.

 

Import successful

 

  • You can click ‘View Pages’ to view the newly imported articles. All your imported articles will appear in a folder named ‘Zendesk Import,’ as shown on the left panel.

 

Imported data from Zendesk account

 

You have successfully imported files from your Zendesk account to your ProProfs Knowledge Base account.

 

 

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