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Introduction to Conditional Content


What is Conditional Content?

Conditional Content is an intelligent set of rules and conditions using which you can hide or display specific content on your help site, based on whether a user is viewing or editing the content.

  • Restrict editing permissions of users and groups
  • Restrict viewing permissions of users and groups
  • Set up rule sets based on conditional logic

Who can use Conditional Logic?

Conditional logic can be used by:

  • Administrator - The administrator can access all features and the Settings section of the application.
  • Editor -The administrator can add a user as an Editor for a help site. The Editor can create and publish content in your help site. The Editor can also set conditional logic of folders and pages in your help site but cannot access the Settings section of the application.

 

Read more on different roles and permissions

Folder Restrictions

You can apply conditions and rules at the folder level in your help site. You can restrict who can view or edit the folder’s content based on parameters such as:

  • The viewing device of users
  • The language of your help site.
  • URL parameters
  • SSO parameters
  • User Groups

 

 Learn how to set folder restrictions

 

Page Restrictions

You can apply conditions and rules at the page level in your help site and restrict who can view or edit the page’s content. You can add restrictions at various levels such as:

  • The viewing device
  • Your help site's language and many more 

 

Learn how to set page restrictions. 

 

Content Restrictions

You can apply conditions and rules at the content level in your help site and restrict who can view or edit the content fragment on your page. You can add restrictions at various levels such as:

  • The viewing device 
  • Your help site's language and many more 

 

Learn how to set content restrictions. 

 

Rule Sets

 

You can create rule sets, which can be instantly applied to one or many sites. For instance, you may want to restrict your customers from viewing certain folders, when they access your knowledgebase from their mobiles.  Similarly, you can also create rule sets for page and content level restrictions. 

 

Tip* You can also create conditions for each folder, page or content separately. By applying rule sets, you can save time and effort.  

 

1. Click on “create rule sets”

 

2. Give a “Name” and “Description” to your rule set and add the conditions.