Introduction to Contextual Help
Contextual help is help that is displayed in your product or web site. It is great for guiding users on what a specific feature does or what a field means. Contextual help will give answers to questions directly in your product without requiring the user to browse your entire help documentation.
- Explain something that is not self-explanatory or intuitive.
- Provide more information about an item, such as a “learn more” or “what’s this” link.
- Get users started using your website or application.
- Guide users on certain features of functionality or provide a quick video tour.
Lightboxes are great for displaying help content. Lightboxes are not pop-ups; rather, they are an overlay on top of the current page. Sites like Facebook and Amazon make heavy use of lightboxes to display content. You can turn any page in ProProfs into a lightbox and embed it on your own website or web app. Follow this guide to learn how to use lightboxes.
A pop-up a small window that suddenly “pops up" in the foreground of the page. You can turn any ProProfs page into a pop-up and easily add it to your own website or web app. Follow this guide to learn how to use pop-ups.
A tooltip is a small rectangular overlay that displays a brief description. When a user hovers their cursor over a link, a tooltip will appear providing hints or tips. Unclear input fields in web forms are perfect for tooltips. ProProfs makes it easy to create and manage dynamic tooltips and generates a small code snippet you add to your own website or web app. Follow this guide to learn how to use tooltips.
Example of a tooltip with an image