Retrieve Forgotten or Lost Passwords

• Password Reset
• Locked Accounts

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Password Reset

Follow these steps to retrieve a password. For security reasons we cannot email your password.

1. Go to the login screen http://www.proprofs.com/knowledgebase/login/
2. Click Forgot password.
3. Correctly enter your email and click Next.
4. Check your email inbox. If you do not see the email from ProProfs, check your spam or junk mail folder.

1. Click on the link that says Click This Link.
2. Enter the unique code, and click Next.
3. Enter your new password and confirm the password.
4. Click Next.

Don't want to change your password anymore?

If you no longer wish to reset your password, just ignore the email, and your current password will still be used. The email will expire in one hour.

Locked Accounts

• After 3 failed login attempts the system will display a Captcha form asking the user to enter a given phrase when attempting to log in again. This will prevent brute force attacks on the login screen.
  
• After 10 failed password attempts the system will lock the account and an administrator will be required to unlock it.
  
• Unlocking the account can be done by an administrator by going to Settings > Users. Click on the Unlock link as shown below.
  
  The previously locked user should be able to login if he has the right password and passes the captcha challenge.