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A merge tag is a small placeholder tag, that may consist of a few words or strings of text, which you can add to any page on your help site. The text you add to the page is not formatted and is stored as plain-text on publishing the page.
Merge tags are flexible and reusable, making it simple to make site-wide changes by editing the merge tag source instead of having to modify many pages, separately.
Types of Tags
There are two kinds of merge tags:
1. System merge tags - These are pre-defined tags that you can re-use to quickly update a page’s content. You cannot alter or edit these tags. 
2. Custom merge tags - Custom tags are those tags which you can create as per you requirements and add them to pages on your help site.
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Follow these steps to add custom merge tags:
Step 1: On your ProProfs Knowledge Base dashboard, click Add New.
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Step 2: Select Merge Tag from the dropdown.
Step 3: Provide the Name, Default Value for the placeholder. Click on Save.
1. Name - Enter the name of the tage which you want to create.
2. Default Value - Enter the default value of your tag. This value will display by deafult if you haven't defined any tag value.
Follow these steps to insert merge tag into a page:
Step 1. Select Merge Tag from the Insert drop down on the editor.
Step 2. Select the System Merge Tag or Custom Merge Tag you want and then click on Insert to add it to the page.
When to use System merge tags
ProProfs Knowledge Base offers a library of different system merge tags that you can use at a click. Here are some scenarios, where you can use system merge tags:
1. User Identification - Use these tags to identify the profile of the author or editor who created or made changes/edits to a particular page on your help site.
| Tag Name | Description |
|---|---|
| user.first_name | Display the first name of the user. |
| user.last_name | Display the last name of the user. |
| user.email | Display email address of the user. |
| user.role | Display the role of the user like admin, editor etc. |
| user.language | Display the language preference of the user. |
| user.timezone | Display timezone of the user |
| user.last_login_time | Display the last login date and time of the user. |
2. Page identification - Use these tags to identify the attributes of a page such as its title, id, status, etc.
| Tag Name | Description |
|---|---|
| page.id | Display unique id of the page. |
| page.type | Display the type of the page like text or video. |
| page.title | Display the tittle of the page. |
| page.status | Display status of the page like published, draft etc. |
| page.toc_name | Display the name of the page on the table of content. |
| page.url | Display URL of the page. |
| page.created_at | Display the date and time of the page when the page was created. |
| page.created_by | Display full name of the user who created the page. |
| page.last_modified_at | Display date and time of the page when the page was last modified. |
| page.last_modified_by | Display full name of the user who modified the page last time. |
| page.published_at | Display date and time of the page when the page was last published. |
| page.published_by | Display full name of the user who published the page last time. |
| page.related_articles | Display the related articles on the page. |
| page.published_till | Display the expiry date of the page. |
3. Navigation - Use these tags to add navigation menus to a page such as "Next" or "Previous" link, breadcrumbs, inline to and more.
| Tag Name | Description |
|---|---|
| page.next_page | Display a hyperlink of the next page based on the table of content order. |
| page.next_page_url | Display URL of the next page based on the table of content order. |
| page.previous_page | Display a hyperlink of the previous page based on the table of content order. |
| page.previous_page_url | Display URL of the previous page based on the table of content order. |
| page.breadcrumb | Display the breadcrumb based on the table of content. Ex - You are here xyz. |
| page.pages_in_folder | Display all the pages loacted in the folder. |
| page.folder_name | Display the name of the folder in which the page is located. |
| page.children_pages | Display all the pages located inside the page as hyperlink. |
| page.inline_toc | Scan the headings on the current page to create an inline table of content based on those headings |
| page.embed_page | Display the embede page. |
4. Additional information - Use these tags to give additional information about your company, website, recently published pages in your knowledge base and more.
| Tag Name | Description |
|---|---|
| site.name | Display the name of the help site. |
| site.url | Display the URL of the help site. |
| site.language | Display the language of the help site. |
| site.recently_published_pages | Display the most recently published page. |
| company.name | Display company name. |
| company.website | Display company website. |
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