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add chat to your website

Olark Live Chat Integration with ProProfs Knowledgebase

How does this integration help me?

You can add Olark chat directly to your ProProfs site. It empowers your support staff to answer questions and guide visitors to documentation directly from your ProProfs site. Customers get their questions answered immediately and leave your site feeling satisfied.

Offer real-time help 

With Olark chat embedded in your knowledgebase, you can win customers hearts and drive more sales by helping customers the moment they have a question.

Monitor knowledgebase visitors 

Ever wonder what your knowledgebase visitors are doing right now? Olark live chat shows you up-to-the-second updates on who is browsing your knowledge, from where, and what they are doing. drive more sales by helping customers the moment they have a question.

Reduce support tickets 

Catch customers the moment they get confused. Offer them help instantly, so they don't have to raise a ticket and wait for a resolution. You can even view the customer’s screen and control their browser.

How do I set it up?


Setting up Olark

  • To get started, you need to create an Olark account.
  • Log in to Olark and click Get Your Code.
  • Copy the provided code.

Installing Olark in ProProfs

The next step is to install Olark in ProProfs.

  1. Log in to your account (as an administrator), and click Settings > Add, Edit, Customize Sites.
  2. Select the site you want to install it for.
  3. Click the Integrations tab.
  4. Locate the section where you put code that runs before </body> and paste in the code.
  5. Click Save.
  6. Once you install Olark, you never have to add the code to ProProfs again. All changes you make inside of Olark will instantly update your chat configuration.
  7. To test, log in to your Olark account and enable chat. Then log out of ProProfs and go to your site's home page. A chat window should appear.
Chat will ONLY run for logged-out users. Logged-in users will not see the chat option.

Removing Olark

If you have Olark enabled, you can remove it at any time by doing the following:
 

  1. Log in to your account (as an administrator), and click Settings > Add, Edit, Customize Sites.
  2. Select the site you want to remove it from.
  3. Click on the Integrations tab.
  4. Locate the Olark code and delete all of it. 
  5. Click Save.