How to Redirect the URLs of KnowledgeBase Pages

 

In ProProfs Knowledge Base, the 301 redirect feature allows you to permanently redirect users accessing a URL to a different URL without impacting SEO.

 

301 redirect helps you to:

 

  • Forward users accessing a page/URL to a new page/URL

  • Minimize the impact on your SEO while redirecting users to the new URL without losing the ranking power of the former URL

 

To redirect the pages of your knowledge base, you need to copy its permalink.

 

Note: The permalink is the latter part of a URL. For example, if the full URL is "http://online-help-manual-new-test.helpdocsonline.com/track-your-package," the permalink is "track-your-package," as shown in the image below.

 

What is a permalink?

 

Step 1: In your ProProfs Knowledge Base account:

 

  • Navigate to Settings >> Table of Contents

 

How to perform 301 redirection

 

  • Scroll down to locate 301 Redirect

 

301 Redirect

 

Step 2: To begin the redirection process:

 

  • Click 'Manage.' A pop-up window opens.

  • Click '+ Add new URL.'

 

How to add new URL for redirection

 

Step 3: You can see two boxes, as shown below.

 

Adding current and new permalinks

 

 

  • Copy and paste the permalink of the page you want to redirect in the current permalink box.

  • Select a permalink from the dropdown or copy & paste the permalink of the destination URL.

  • Click 'Save.'

 

Saving the redirection

 

Step 4: Click 'Save' to save your changes.

 

Implementing the redirection

 

You can now preview the redirect by accessing the old URL, and you will automatically get redirected to the new one.

 

 

Deleting the 301 redirect.

 

 

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