Suggestions provide you all the necessary data you need to improve your knowledge base effectively. It highlights your poorly rated articles, lists failed keyword searches and suggests popular articles to extend further.
Here's how you can access suggestions:
Log in to your knowledge base admin account and navigate to the "Reports" tab. Select 'Suggestions' from the vertical menu.
Failed Keywords: The report lists all the keywords which failed to yield any result. You can use this data to consider adding new articles related to the keywords, or you can add keywords to your articles, so they show up in the search results.
For example in the below screenshots 'analytic' and 'analytics' failed to show results, such spelling variations are not recognized in the search so all possible keywords should be listed in the article for better search results. The data helps you in identifying all such keywords.
Poorly Rated Articles: The report lists poorly rated articles in descending order of their ratings. It helps in identifying articles with an immediate requirement for improvement. You can view the articles directly from the table by clicking the preview icon.
Popular Articles: Articles are listed in ascending order of their popularity with 'Up Votes,' 'Down Votes' and 'Reads.' You can also download the data, preview the articles and view the report in reverse order.
Video About: How To Analyze Your Knowledge Base Reports