What Are Callouts?
Help articles require constant updating. Every time a new feature is added or an existing feature modified, the articles related to it need to be created or edited according to requirements. Callouts are small graphic illustrations that inform the visitor about such changes.
Callouts increase the visibility of a new or updated feature and immediately inform visitors of changes that enhance the customer experience. Frequent users and visitors can save themselves from the hassle of tackling customer support by seeing the appropriate article.
Given below is an example of a callout:
How To Enable Callouts In ProProfs KnowledgeBase
Step 1: Login to your ProProfs KnowledgeBase account. Select the help article you need to add a Callout for and click on Edit Page.
Step 2: Once the editing window opens, Click on the Settings button.
Step 3: Click on the Advanced tab and choose a callout from the Call Outs drop-down menu. The Callout Start and Callout End can be used to schedule the lifetime of a callout. Once set, Click on Save and Update the article.